Shipping & Returns

ONLINE PURCHASE RETURNS

We want you to be totally satisfied with your order.  However, we understand if a product doesn’t work out and want to make sure the return is as painless as possible. Naturally, we cannot take returns on used products.

If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, and other charges. Refunds will be credited to the original credit card used for payment.

SHIPPING

Although most orders are processed same day and shipped in 5 business days, we ask that you allow up to 20 – 35 business days for delivery. Orders over $99.00 may upgrade to international express for only $15.00. Please allow for 10 – 12 business days following the date of purchase to receive an express shipment.

OFFERS AND PROMOTION CODES

To take advantage of a special promotion, you must be LOGGED IN and enter the promo code in your Shopping Bag BEFORE Checkout. The offer will be automatically applied when you enter the appropriate information. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order and they don’t apply to items that are already discounted.

Please read the details associated with each promo code carefully for valid offer period and restrictions. Promo codes are valid only at reggaethings.com.

INTERNATIONAL ORDERS

We ship to lots of places around the world – just select your country at checkout. Please note it is your responsibility to check with your local customs department for restricted items and or customs charges

*Select locations may receive shipments in 30-45 business days.

International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from productsfromjamaica.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. productsfromjamaica.com does not collect duties and taxes, and as smart as we are, we can not predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.

PAYMENT OPTIONS

Productsfromjamaica.com accepts Paypal, American Express, MasterCard and Visa.

Email is not a secure method of transmitting credit card information, so please do NOT send us any credit card information via an email.

SAFE SHOPPING GUARANTEE

When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

ORDER CONFIRMATION

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment and tracking information

ORDER CANCELLATION

Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you have received your items, you may send them back for a refund as long as they are unopened or gently used.

Once you receive a shipment confirmation by email, it means your order is already being shipped and cannot be changed or canceled.